Email Whitelist Instructions

AT&T^™

Open your latest email.
Copy the address in the “From” line.
Click the "“Address Book” link in the left navigation menu.
Click “Add Contact” at the top of your Address Book.
Under the General tab, paste the previously copied email address into the box under the specified Email Address box.
Click “Save.”

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
Locate the sender email address that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

BellSouth.net^®

Open email address and click Address Book.
Click Add New Contact.
In the display name field, type the name to display for the sender.
In the email field, type in sender email address.
Click the Save button when done.

BlackBerry^®

Scroll up to the message header

Get to the field where their name is listed, click the Berry button and then click Show Address

Select and copy the email address to the clipboard

Go into Address Book and find the user

Select Save

Click to edit it, and then click the Berry button to add another email address

Paste it in and click Save

Canada Providers

Increasingly, email providers (Rogers, Telus, etc.) are using filtering systems to try to keep spam out of customers' mailboxes. Sometimes though, they accidentally filter the email that you do want to receive.

To ensure that your important email is not deleted or filtered into a “Junk” or “Spam” folder, please contact the customer service representatives at the company that provides your email or Internet connection. Explain to them that you would like to continue receiving emails from us. And then ask them if they can whitelist us. If they ask for our address, give them the address in the “From” line of your most recent email.

ChoiceMail

Open ChoiceMail
Click on the Senders tab
Choose “Approve another Sender”
Type in our email address
Click on OK

Cloudmark SpamNet

Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Type the email address you want to whitelist
Click OK.
Click OK.
Click Yes.
Click OK.

Comcast^®

Open the e-mail message and then click on the link directly below the sender's name, titled Add to Address Book.
Add the contact.
The Email Address field will be pre-formatted with the address displayed in the sender's message.
You may enter additional information in the general, Phone, Address, Internet and Personal pages.
Use the tabs at the top to switch from page to page.
Click save when you are finished entering all contact information.

Cox^®

Go to the webmail inbox window.
Click the subject to open the message from the email address you want to save.
Click the blue figure with the plus sign, located to the right of the email address in the From: or To: fields.
Result: The Add to Personal Addresses pop-up window displays at the pop-up window, click the checkbox next to the email address you want to add, then click OK.

EarthLink^™

After opening the message, look for the Add to Address Book link (should appear next to the sender's address). Click the Add to Address Book link.
The sender's email address should automatically appear in the first line of the Internet Information box in the new window. Enter the email address if it does not appear automatically.
Make sure the Set as Default bubble next to this line is clicked.
Add any additional information that you would like in the provided spaces.
Click the Save button located at the top of the window.
The sender's information is now saved to your address book.

Excite^®

After opening the message, look for the Add to Address Book link (should appear under the display images below).
Highlight and copy the email address, then go over to your left hand side,
Click the Add Contact.
Paste the email address in that line.
Click the add button.
In the pop-up window, click Next Step. Wait for it to add the email address.
Type any message to the receiver.
Click Next Step.
Click Done.
The sender’s information is now saved to your address book.

Gmail^™

After opening the message, look for the Add to Address Book link (should appear under the display images below).
Highlight and copy the email address, then go over to your left hand side,
Click the Add Contact.
Paste the email address in that line.
Click the Add button.
In the pop-up window, click Next Step. Wait for it to add the email address.
Type any message to the receiver.
Click Next Step.
Click Done.
The sender’s information is now saved to your address book.

Juno/NetZero^®

From your mailbox screen click on the Address Book tab.
Next to the Lists tab Click the Add New Contact link.
Type in or cut and paste sender’s email address into the Email Address block.
Click the 'Save' button.

Mailblocks

Click the Addresses tab.
Click New.
Type the email address you want to whitelist
Make sure ‘Accept Mail From This Address’ is selected under Receiving Options.
Uncheck ‘Display in People Picker’ under Other options.
Click Submit.
Click OK.

MailShield

Click Friends from the toolbar.
Click Add.
Type the email address you want to whitelist
Click OK.

MailWasher

Click Tools, then Blacklist & Friends.
Click Add… on the right, the Friends list side.
Make sure Plain email address is selected.
Type the email address you want to whitelist
Click OK.
Click OK.

McAfee Spamkiller

Select Friends from the McAfee SpamKiller sidebar.
Click Add a friend.
Make sure All users at a domain is selected under Friend type:
Type the domain name you want to whitelist under Address:
Click OK.
Click OK.

Mozilla Thunderbird

Click the Address Book button
Make sure the Personal Address Book is highlighted
Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
Under the Contact tab, copy and paste the “From” address into the email dialogue box
Click OK

MSN/Hotmail^®

After opening the message, look for the Save Address button.
Click the Save Address button.
The sender's information should automatically appear.
Enter the email address if it does not appear automatically.
Add any additional information that you would like in the provided spaces.
Click the OK button located at the top or bottom of the window.
The sender's information is now saved to your address book.

Norton AntiSpam

Start up Norton AntiSpam
Click the Status & Settings tab
Click AntiSpam
Click Configure
Click Allowed List tab
Click Add button
In the ‘Email Address’ box, enter the email address
Click OK
Click OK

Oddpost

Check your ‘Probably Spam’ folder.
If you see that our email address was incorrectly filtered out
Select it
Click the ‘Move to Inbox and Mark as Not Spam’ button.

Optimum Online

After successfully logging into your webmail account, click the Options tab (located at the top of the page) which will bring you to your Account Summary screen. From there, select the Anti-Spam Settings button located on the left-side of the screen. At the next screen, choose Click here to modify your anti-spam settings. This will take you to the next screen where you will have to again log-in. The next step is select the modify SpamAway button. It will then ask if you really would like to change the current option for your account. If yes, then click the Disable Anti-Spam button.

Outlook^®

After opening the message, look under the subject line, Click and Copy the email address.
Click back to email inbox. Click Tools tab. Then click address book.
Click on the New Entry button (should look like a white spot). Click Add New Contact and then click Okay.
Add any additional information that you would like in the provided spaces.
Paste the email address you want to add in the email line.
Click “Save and Close” button.

SpamAssassin

Add the following entry to your user prefs file, which is found in the .spamassassin subdirectory on your web/mail server

whitelist our email address.

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

SpamButcher

Click the Configure button.
Go to the Known Senders tab.
Click Add under ‘Known Good Senders and Recipients’.
Type in our email address
Click OK.
Click OK.

Spameater Pro

Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type in our email address under Address.
Choose ‘Full Email Address’ under Address Type.
Select Email Domain.
Click OK.

SPAMfighter

Highlight the email from us you want to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here you can choose if you want to Whitelist the email address from us or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

Click “More” in the SPAMfighter toolbar.
Then “Options”
Then “Filter settings”
Then “Blacklists & Whitelists”
Then “Whitelist email address”
Then “Import”.
Select your ‘Address Book’ and click on “Check all”
Click “Add”
Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

Click More” in the SPAMfighter toolbar.
Then “Options”
Then “Filter settings”
Then “Blacklists & Whitelists”

Spam Inspector

Select Spam Inspector
Then ‘Manage Friends List’ from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected under ‘Add a New Friend’.
Type in our email address
Click the >> button.
Click Close.

Spam Interceptor

Follow the Trusted link under > Authentication Lists.
Enter our email address
Click Add.

SpamPal

Click on the SpamPal system tray icon with the right mouse button.
Click ‘Add to Whitelist’ from the menu.
Type in our email address.
Click Add.

Spam Sleuth

Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type in our email address on a line by itself in the entry field.
Click OK.

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

Add the sender to the list of Approved Senders
Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

Open Microsoft Outlook or Outlook Express.
Click the Spam Mail folder then select the legitimate email detected as spam.
Click Approve Sender on the toolbar.
Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

Open Microsoft Outlook or Outlook Express.
Click Trend Micro Anti-Spam then click Settings.
On the Spam Filter tab, move the slider bar to select a lower filter strength.
Click OK to save your settings.

Verizon

Go to your Verizon Inbox.
Click Options.
Select the Block Senders tab (near the top of the screen).
On the Block Senders screen, you'll see both a "Block Sender List" and
a "Safe List". In the space where it says "Enter e-mail address or sub
domain to always accept even if the domain is blocked", our email address.

Yahoo!^®

After opening the message, look for the Add to Address Book link (should appear next to the sender's address).
Click the Add to Address Book link.
The sender's information will automatically appear. Enter the email address if it does not appear automatically.
Add any additional information that you would like in the provided spaces.
Click the Add to Address Book button located at the top or bottom of the window.
The sender's information is now saved to your address book.