Email Whitelist Instructions

Since your email provider probably uses some type of spam filter, we ask that you add us to your trusted list of senders, contacts, or address book. This will assure our email messages make it to your inbox. Heres how . . .

We’ve also included instructions for setting some of the popular spam filters that may be running on your computer.

 

AOL 9.0®
Comcast®
Gmail
MSN/Hotmail®
Yahoo!®

 

AIM
AOL 9.0®
AT&T
Barracuda Networks
BellSouth.net
®
Blackberry®
Canada Providers
ChoiceMail

Clean My Mailbox

Cloudmark SpamNet
Comcast
®
Cox
®
EarthLink

Excite
®
Gmail

Hotmail/MSN
Juno/NetZero
®
Mailblocks
Mailshield
Mailwasher
McAfee Spamkiller®
Mozilla
MSN/Hotmail
®
Norton AntiSpam
Oddpost
Open Outlook
Optimum Online
®
Outlook® 2003
SpamAssassin
SpamButcher
SpamCop
Spameater Pro

SPAMfighter
Spamkiller
Spam Inspector

Spam Interceptor
SpamNet
SpamPal

Spam Slueth
Trend Micro
Verizon

Yahoo!®

AIM
  • After opening the message, click on the From Name.
  • In the pop-up window, choose Add to Address Book. From the Name Tab, verify email address is correct and enter the name you would like to represent this company in your Address Book (one may already be provided).
  • From the Preferred Email drop-down box, choose email 1. Add any additional information that you would like in the additional tabs.
  • Click Save located at the bottom of the window.
  • The sender's information is now saved to your address book.

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AOL 9.0®

For AOL version 9.0: you can ensure that our email is delivered to your Inbox by adding our sending address to your People I Know list.

  • Open our latest email.
  • Click the Add Address button (over on the right) to add us to your People I Know list.

Alternatively, you can just send an email to our From address, and that will add us to your People I Know list automatically.

  • Open your latest email from us.
  • Copy the address in the From line.
  • Click the reply button (its in the top right corner).
  • A new email window opens with an address pre-filled in the Send To box.
  • Replace the address in the Send To box with the one you copied out of the From line.
  • Click Send Now (it’s in the top right corner).
  • Even if the email you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting us into your People I Know listand thats what counts.

If youre using an earlier version of AOL, youll need to set your Mail Controls instead. Here's how:

  • Got to Keyword Mail Controls.
  • Select the screen name were sending your email to.
  • Click Customize Mail Controls For This Screen Name.
  • For AOL version8.0:  Select Allow email from all AOL members, email addresses and domains.
  • Click Next until the Save button shows up at the bottom.
  • Click Save.
  • For AOL version 7.0: In the section for exclusion and inclusion partners, include these domains:

institutechildrenslit.com
longridgewritersgroup.com
childrenswriter.com
writersbookstore.com

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AT&T
  • Open your latest email.
  • Copy the address in the From line.
  • Click the Address Book link in the left navigation menu.
  • Click Add Contact at the top of your Address Book.
  • Under the General tab, paste the previously copied email address into the box under the specified Email Address box.
  • Click Save.

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Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

      Whitelist Quarantined Senders

  • Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  • Locate the sender email address that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
  • Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

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BellSouth.net®
  • Open email address and click Address Book.
  • Click Add New Contact.
  • In the display name field, type the name to display for the sender.
  • In the email field, type in sender email address.
  • Click the Save button when done.

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BlackBerry®

  • Scroll up to the message header.
  • Get to the field where their name is listed, click the Berry button and then click Show Address.
  • Select and copy the email address to the clipboard.
  • Go into Address Book and find the user.
  • Select Save.
  • Click to edit it, and then click the Berry button to add another email address.
  • Paste it in and click Save.
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    Canada Providers

    Increasingly, email providers (Rogers, Telus, etc.) are using filtering systems to try to keep spam out of customers mailboxes. Sometimes though, they accidentally filter the email that you do want to receive.

    To ensure that your important email is not deleted or filtered into a “Junk” or “Spam” folder, please contact the customer service representatives at the company that provides your email or Internet connection. Explain to them that you would like to continue receiving emails from us. And then ask them if they can whitelist us. If they ask for our address, give them the address in the “From” line of your most recent email.

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    ChoiceMail

    • Open ChoiceMail.
    • Click on the Senders tab.
    • Choose “Approve another Sender.”
    • Type in our email address.
    • Click on OK.

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    Clean My Mailbox

    • Click the Whitelist button.
    • Add the address in the “From” line of our most recent email to the list.
    • Click the Submit List button.

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    Cloudmark SpamNet

    • Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
    • Click Advanced.
    • Go to the Whitelist tab.
    • Click the Add button.
    • Type the email address you want to whitelist.
    • Click OK.
    • Click OK.
    • Click Yes.
    • Click OK.

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    Comcast®
    • Open the email message and then click on the link directly below the senders name, titled Add to Address Book.
    • Add the contact.
    • The Email Address field will be pre-formatted with the address displayed in the senders message.
    • You may enter additional information in the general, Phone, Address, Internet and Personal pages.
    • Use the tabs at the top to switch from page to page.
    • Click save when you are finished entering all contact information.

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    Cox®
    • Go to the webmail inbox window.
    • Click the subject to open the message from the email address you want to save.
    • Click the blue figure with the plus sign, located to the right of the email address in the From: or To: fields.
    • Result: The Add to Personal Addresses pop-up window displays at the pop-up window, click the checkbox next to the email address you want to add, then click OK.

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    EarthLink
    • After opening the message, look for the Add to Address Book link (should appear next to the senders address). Click the Add to Address Book link.
    • The senders email address should automatically appear in the first line of the Internet Information box in the new window. Enter the email address if it does not appear automatically.
    • Make sure the Set as Default bubble next to this line is clicked.
    • Add any additional information that you would like in the provided spaces.
    • Click the Save button located at the top of the window.
    • The sender's information is now saved to your address book.

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    Excite®
    • After opening the message, look for the Add to Address Book link (should appear under the display images below).
    • Highlight and copy the email address, then go over to your left hand side,
    • Click the Add Contact.
    • Paste the email address in that line.
    • Click the add button.
    • In the pop-up window, click Next Step. Wait for it to add the email address.
    • Type any message to the receiver.
    • Click Next Step.
    • Click Done.
    • The sender’s information is now saved to your address book.

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    Gmail
    • After opening the message, look for the Add to Address Book link (should appear under the display images below).
    • Highlight and copy the email address, then go over to your left hand side, and click Add Contact.
    • Paste the email address in that line.
    • Click the Add button.
    • In the pop-up window, click Next Step. Wait for it to add the email address.
    • Type any message to the receiver.
    • Click Next Step.
    • Click Done.
    • The sender’s information is now saved to your address book.

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    Hotmail®/MSN

    If you’re using Hotmail, you can ensure that our email is delivered to your Inbox by adding our From” address to your safe list. Heres how:

    • Log on and click the Mail tab to get into your mailbox.
    • Click Options (its over at the top right, next to Help).
    • Click Junk e-Mail Protection.
    • Select Safe List.
    • In the space provided, ender the address in the “From line of our most recent email to you.
    • Click Add
    • When you see the address you entered in the Safe List box, click OK.

    Alternatively, you can add our From address to your Contacts list:

    • Open your latest email from us.
    • Click the Save Address button (its over to the right in the line of options just above the email.)
    • Click OK.

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    Juno/NetZero®
    • From your mailbox screen click on the Address Book tab.
    • Next to the Lists tab Click the Add New Contact link.
    • Type in or cut and paste sender’s email address into the Email Address block.
    • Click the Save' button.

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    Mailblocks

    • Click the Addresses tab.
    • Click New.
    • Type the email address you want to whitelist.
    • Make sure “Accept Mail From This Address is selected under Receiving Options.
    • Uncheck “Display in People Picker under Other options.
    • Click Submit.
    • Click OK.

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    MailShield

    • Click Friends from the toolbar.
    • Click Add.
    • Type the email address you want to whitelist.
    • Click OK.

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    MailWasher

    • Click Tools, then Blacklist & Friends.
    • Click Add… on the right, the Friends list side.
    • Make sure Plain email address is selected.
    • Type the email address you want to whitelist.
    • Click OK.
    • Click OK.

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    McAfee Spamkiller

    • Select Friends from the McAfee SpamKiller sidebar.
    • Click Add a friend.
    • Make sure All users at a domain is selected under Friend type:
    • Type the domain name you want to whitelist under Address:
    • Click OK.
    • Click OK.

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    Mozilla Thunderbird

    • Click the Address Book button.
    • Make sure the Personal Address Book is highlighted.
    • Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
    • Under the Contact tab, copy and paste the “From” address into the email dialogue box.
    • Click OK.

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    MSN/Hotmail®

    If you’re using Hotmail, you can ensure that our email is delivered to your Inbox by adding our From” address to your safe list. Heres how:

    • Log on and click the Mail tab to get into your mailbox.
    • Click Options (its over at the top right, next to Help).
    • Click Junk e-Mail Protection.
    • Select Safe List.
    • In the space provided, ender the address in the “From line of our most recent email to you.
    • Click Add
    • When you see the address you entered in the Safe List box, click OK.

    Alternatively, you can add our From address to your Contacts list:

    • Open your latest email from us.
    • Click the Save Address button (its over to the right in the line of options just above the email.)
    • Click OK.

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    Norton AntiSpam

    • Start up Norton AntiSpam.
    • Click the Status & Settings tab.
    • Click AntiSpam.
    • Click Configure.
    • Click Allowed List tab.
    • Click Add button.
    • In the ‘Email Address’ box, enter the email address.
    • Click OK.
    • Click OK.

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    Oddpost

    • Check your Probably Spam folder.
    • If you see that our email address was incorrectly filtered out.
    • Select it.
    • Click the Move to Inbox and Mark as Not Spam button.

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    Open Outlook

    • On the Spam Inspector menu or toolbar, find and select Manage Friends List.
    • In the Add a New Friend area, select E-mail.
    • Enter the address in the From line of our most recent email.
    • Click the >> (add) button.
    • Click close.

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    Optimum Online
    • After successfully logging into your webmail account, click the Options tab (located at the top of the page) which will bring you to your Account Summary screen.
    • Select the Anti-Spam Settings button located on the left-side of the screen.
    • At the next screen, choose Click here to modify your anti-spam settings. This will take you to the next screen where you will have to again log-in.
    • Select the modify SpamAway button. It will then ask if you really would like to change the current option for your account. If yes, then click the Disable Anti-Spam button.

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    Outlook® 2003
    • Open any email from us, then add the sender or the senders domain to your Safe List.
    • Find the address in the From” line of our most recent email and add it to Personal Contacts in your Outlook Address Book.
    • Open any email from us then select Mark as Not Junk.

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    SpamAssassin

  • Add the following entry to your user prefs file, which is found in the .spamassassin subdirectory on your web/mail server.
  • whitelist our email address.
  • Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
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    SpamButcher

    • Click the Configure button.
    • Go to the Known Senders tab.
    • Click Add under “Known Good Senders and Recipients.
    • Type in our email address
    • Click OK.
    • Click OK.

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    SpamCop

    If youre using SpamCop to filter your incoming email, you can exempt our email from the filtering process by adding our From address to your Whitelist.

    • Open your browser and go to http://webmail.spamcop.net/
    • Log into your SpamCop account.
    • Click on the Options icon in the toolbar.
    • Under Mail Management (in the middle), click SpamCop Tools.
    • Select Manage your Personal Whitelist.
    • Near the bottom, where it reads Click here to add to your whitelist, click on Click Here.
    • Enter the address in the “From line of our most recent email in the first empty slot.
    • Click submit.

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    Spameater Pro

    • Click Filters from the sidebar.
    • Click the Approved Senders tab.
    • Click Add Filter.
    • Type in our email address under Address.
    • Choose “Full Email Address under Address Type.
    • Select Email Domain.
    • Click OK.

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    SPAMfighter

    • Highlight the email from us you want to Whitelist.
    • Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
    • Here you can choose if you want to Whitelist the email address from us or the whole domain.

    To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them. To do this, follow these steps:

    • Click “More” in the SPAMfighter toolbar.
    • Then “Options.”
    • Then “Filter settings.”
    • Then “Blacklists & Whitelists.”
    • Then “Whitelist email address.”
    • Then “Import.”
    • Select your ‘Address Book’ and click on “Check all.”
    • Click “Add.”
    • Click “Apply.”

    If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

    • Click More” in the SPAMfighter toolbar.
    • Then “Options.”
    • Then “Filter settings.”
    • Then “Blacklists & Whitelists.”

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    Spam Inspector

    • Select Spam Inspector.
    • Then “Manage Friends List” from either the Spam Inspector toolbar or from the Outlook menu.
    • Make sure Email is selected under “Add a New Friend.”
    • Type in our email address.
    • Click the >> button.
    • Click Close.

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    Spam Interceptor

    • Follow the Trusted link under > Authentication Lists.
    • Enter our email address.
    • Click Add.

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    Spamkiller

    • On the Spamkiller sidebar, click Friends.
    • Click Add.
    • Enter the address in the “From” line of our most recent email and click the OK button.

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    SpamNet

    • Open your Outlook Inbox.
    • On the Cloudmark SpamNet toolbar, click Options.
    • Click Advanced.
    • Select the Whitelist tab.
    • Click the Add button.
    • Enter the address in the “From” line of our most recent email and click the OK button.
    • Click OK again, then Yes, then OK one last time.

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    SpamPal

    • Click on the SpamPal system tray icon with the right mouse button.
    • Click “Add to Whitelist” from the menu.
    • Type in our email address.
    • Click Add.

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    Spam Sleuth

    • Select File, then Configure.
    • Go to the Friends category.
    • Make sure Active is checked.
    • Type in our email address on a line by itself in the entry field.
    • Click OK.

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    Trend Micro

    If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

    The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

    To prevent this from occurring you can do either of the following:

    • Add the sender to the list of Approved Senders
    • Decrease the Spam Email Filter Strength

    Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

            Add the sender to the list of Approved Senders

    • Open Microsoft Outlook or Outlook Express.
    • Click the Spam Mail folder then select the legitimate email detected as spam.
    • Click Approve Sender on the toolbar.
    • Click Yes when the confirmation message appears.

            Decrease the Spam Email Filter Strength

    • Open Microsoft Outlook or Outlook Express.
    • Click Trend Micro Anti-Spam then click Settings.
    • On the Spam Filter tab, move the slider bar to select a lower filter strength.
    • Click OK to save your settings.

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    Verizon
    • Go to your Verizon Inbox.
    • Click Options.
    • Select the Block Senders tab (near the top of the screen).
    • On the Block Senders screen, you'll see both a “Block Sender List” and
      a “Safe List.” In the space where it says “Enter e-mail address or sub
      domain to always accept even if the domain is blocked,” our email address.

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    Yahoo!®

    To ensure that our email is delivered to your Yahoo Inbox (not the Bulk Mail folder, you can instruct Yahoo to filter it to your Inbox. Heres how:

    • Open your Yahoo mailbox.
    • Click Mail Options.
    • Click Filters.
    • Next, click Add Filter.
    • In the top row, labeled sender, make sure contains is selected in the pull-down menu.
    • Click in the text box next to that pull-down menu, then enter the address in the From line of our most recent email.
    • At the bottom, where it says Move to Folder, select Inbox from the pull-down menu.
    • Click the Add Filter button again.

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    If messages continue to be sent you your junk folder, contact your email provider or spam filter application support and ask how to whitelist us.