Email Whitelist Instructions

AT&T^™

Open your latest email.
Copy the address in the “From” line.
Click the “Address Book” link in the left navigation menu.
Click “Add Contact” at the top of your Address Book.
Under the General tab, paste the previously copied email address into the box under the specified Email Address box.
Click “Save.”

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
Locate the sender email address that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

BellSouth.net^®

Open email address and click Address Book.
Click Add New Contact.
In the display name field, type the name to display for the sender.
In the email field, type in sender email address.
Click the Save button when done.

BlackBerry^®

Scroll up to the message header.

Get to the field where their name is listed, click the Berry button and then click Show Address.

Select and copy the email address to the clipboard.

Go into Address Book and find the user.

Select Save.

Click to edit it, and then click the Berry button to add another email address.

Paste it in and click Save.

Canada Providers

Increasingly, email providers (Rogers, Telus, etc.) are using filtering systems to try to keep spam out of customers’ mailboxes. Sometimes though, they accidentally filter the email that you do want to receive.

To ensure that your important email is not deleted or filtered into a “Junk” or “Spam” folder, please contact the customer service representatives at the company that provides your email or Internet connection. Explain to them that you would like to continue receiving emails from us. And then ask them if they can whitelist us. If they ask for our address, give them the address in the “From” line of your most recent email.

ChoiceMail

Open ChoiceMail.
Click on the Senders tab.
Choose “Approve another Sender.”
Type in our email address.
Click on OK.

Clean My Mailbox

Click the Whitelist button.
Add the address in the “From” line of our most recent email to the list.
Click the Submit List button.

Cloudmark SpamNet

Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Type the email address you want to whitelist.
Click OK.
Click OK.
Click Yes.
Click OK.

Comcast^®

Open the email message and then click on the link directly below the sender’s name, titled Add to Address Book.
Add the contact.
The Email Address field will be pre-formatted with the address displayed in the sender’s message.
You may enter additional information in the general, Phone, Address, Internet and Personal pages.
Use the tabs at the top to switch from page to page.
Click save when you are finished entering all contact information.

Cox^®

Go to the webmail inbox window.
Click the subject to open the message from the email address you want to save.
Click the blue figure with the plus sign, located to the right of the email address in the From: or To: fields.
Result: The Add to Personal Addresses pop-up window displays at the pop-up window, click the checkbox next to the email address you want to add, then click OK.

EarthLink^™

After opening the message, look for the Add to Address Book link (should appear next to the sender’s address). Click the Add to Address Book link.
The sender’s email address should automatically appear in the first line of the Internet Information box in the new window. Enter the email address if it does not appear automatically.
Make sure the Set as Default bubble next to this line is clicked.
Add any additional information that you would like in the provided spaces.
Click the Save button located at the top of the window.
The sender's information is now saved to your address book.

Excite^®

After opening the message, look for the Add to Address Book link (should appear under the display images below).
Highlight and copy the email address, then go over to your left hand side,
Click the Add Contact.
Paste the email address in that line.
Click the add button.
In the pop-up window, click Next Step. Wait for it to add the email address.
Type any message to the receiver.
Click Next Step.
Click Done.
The sender’s information is now saved to your address book.

Gmail^™

After opening the message, look for the Add to Address Book link (should appear under the display images below).
Highlight and copy the email address, then go over to your left hand side, and click Add Contact.
Paste the email address in that line.
Click the Add button.
In the pop-up window, click Next Step. Wait for it to add the email address.
Type any message to the receiver.
Click Next Step.
Click Done.
The sender’s information is now saved to your address book.

Hotmail^®/MSN
If you’re using Hotmail, you can ensure that our email is delivered to your Inbox by adding our “From” address to your safe list. Here’s how:

Log on and click the Mail tab to get into your mailbox.

Click Options (it’s over at the top right, next to Help).

Click Junk e-Mail Protection.

Select Safe List.

In the space provided, ender the address in the “From” line of our most recent email to you.

Click Add

When you see the address you entered in the Safe List box, click OK.

Alternatively, you can add our “From” address to your Contacts list:

Open your latest email from us.

Click the Save Address button (it’s over to the right in the line of options just above the email.)

Click OK.

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Juno/NetZero^®

From your mailbox screen click on the Address Book tab.
Next to the Lists tab Click the Add New Contact link.
Type in or cut and paste sender’s email address into the Email Address block.
Click the “Save”' button.

Mailblocks

Click the Addresses tab.
Click New.
Type the email address you want to whitelist.
Make sure “Accept Mail From This Address” is selected under Receiving Options.
Uncheck “Display in People Picker” under Other options.
Click Submit.
Click OK.

MailShield

Click Friends from the toolbar.
Click Add.
Type the email address you want to whitelist.
Click OK.

MailWasher

Click Tools, then Blacklist & Friends.
Click Add… on the right, the Friends list side.
Make sure Plain email address is selected.
Type the email address you want to whitelist.
Click OK.
Click OK.

McAfee Spamkiller

Select Friends from the McAfee SpamKiller sidebar.
Click Add a friend.
Make sure All users at a domain is selected under Friend type:
Type the domain name you want to whitelist under Address:
Click OK.
Click OK.

Mozilla Thunderbird

Click the Address Book button.
Make sure the Personal Address Book is highlighted.
Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
Under the Contact tab, copy and paste the “From” address into the email dialogue box.
Click OK.

MSN/Hotmail^®

If you’re using Hotmail, you can ensure that our email is delivered to your Inbox by adding our “From” address to your safe list. Here’s how:

Log on and click the Mail tab to get into your mailbox.
Click Options (it’s over at the top right, next to Help).
Click Junk e-Mail Protection.
Select Safe List.
In the space provided, ender the address in the “From” line of our most recent email to you.
Click Add
When you see the address you entered in the Safe List box, click OK.

Alternatively, you can add our “From” address to your Contacts list:

Open your latest email from us.
Click the Save Address button (it’s over to the right in the line of options just above the email.)
Click OK.

Norton AntiSpam

Start up Norton AntiSpam.
Click the Status & Settings tab.
Click AntiSpam.
Click Configure.
Click Allowed List tab.
Click Add button.
In the ‘Email Address’ box, enter the email address.
Click OK.
Click OK.

Oddpost

Check your “Probably Spam” folder.
If you see that our email address was incorrectly filtered out.
Select it.
Click the “Move to Inbox and Mark as Not Spam” button.

Open Outlook

On the Spam Inspector menu or toolbar, find and select Manage Friends List.
In the Add a New Friend area, select E-mail.
Enter the address in the “From” line of our most recent email.
Click the >> (add) button.
Click close.

Optimum Online

After successfully logging into your webmail account, click the Options tab (located at the top of the page) which will bring you to your Account Summary screen.
Select the Anti-Spam Settings button located on the left-side of the screen.
At the next screen, choose Click here to modify your anti-spam settings. This will take you to the next screen where you will have to again log-in.
Select the modify SpamAway button. It will then ask if you really would like to change the current option for your account. If yes, then click the Disable Anti-Spam button.

Outlook^® 2003

Open any email from us, then add the sender or the sender’s domain to your Safe List.
Find the address in the “From” line of our most recent email and add it to Personal Contacts in your Outlook Address Book.
Open any email from us then select Mark as Not Junk.

SpamAssassin

Add the following entry to your user prefs file, which is found in the .spamassassin subdirectory on your web/mail server.

whitelist our email address.

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

SpamButcher

Click the Configure button.
Go to the Known Senders tab.
Click Add under “Known Good Senders and Recipients.”
Type in our email address
Click OK.
Click OK.

SpamCop

If you’re using SpamCop to filter your incoming email, you can exempt our email from the filtering process by adding our “From” address to your Whitelist.

Open your browser and go to http://webmail.spamcop.net/
Log into your SpamCop account.
Click on the Options icon in the toolbar.
Under Mail Management (in the middle), click SpamCop Tools.
Select Manage your Personal Whitelist.
Near the bottom, where it reads “Click here to add to your whitelist,” click on Click Here.
Enter the address in the “From” line of our most recent email in the first empty slot.
Click submit.

Spameater Pro

Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type in our email address under Address.
Choose “Full Email Address” under Address Type.
Select Email Domain.
Click OK.

SPAMfighter

Highlight the email from us you want to Whitelist.
Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
Here you can choose if you want to Whitelist the email address from us or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them. To do this, follow these steps:

Click “More” in the SPAMfighter toolbar.
Then “Options.”
Then “Filter settings.”
Then “Blacklists & Whitelists.”
Then “Whitelist email address.”
Then “Import.”
Select your ‘Address Book’ and click on “Check all.”
Click “Add.”
Click “Apply.”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

Click More” in the SPAMfighter toolbar.
Then “Options.”
Then “Filter settings.”
Then “Blacklists & Whitelists.”

Spam Inspector

Select Spam Inspector.
Then “Manage Friends List” from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected under “Add a New Friend.”
Type in our email address.
Click the >> button.
Click Close.

Spam Interceptor

Follow the Trusted link under > Authentication Lists.
Enter our email address.
Click Add.

Spamkiller

On the Spamkiller sidebar, click Friends.
Click Add.
Enter the address in the “From” line of our most recent email and click the OK button.

SpamNet

Open your Outlook Inbox.
On the Cloudmark SpamNet toolbar, click Options.
Click Advanced.
Select the Whitelist tab.
Click the Add button.
Enter the address in the “From” line of our most recent email and click the OK button.
Click OK again, then Yes, then OK one last time.

SpamPal

Click on the SpamPal system tray icon with the right mouse button.
Click “Add to Whitelist” from the menu.
Type in our email address.
Click Add.

Spam Sleuth

Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type in our email address on a line by itself in the entry field.
Click OK.

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

Add the sender to the list of Approved Senders
Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

Open Microsoft Outlook or Outlook Express.
Click the Spam Mail folder then select the legitimate email detected as spam.
Click Approve Sender on the toolbar.
Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

Open Microsoft Outlook or Outlook Express.
Click Trend Micro Anti-Spam then click Settings.
On the Spam Filter tab, move the slider bar to select a lower filter strength.
Click OK to save your settings.

Verizon

Go to your Verizon Inbox.
Click Options.
Select the Block Senders tab (near the top of the screen).
On the Block Senders screen, you'll see both a “Block Sender List” and
a “Safe List.” In the space where it says “Enter e-mail address or sub
domain to always accept even if the domain is blocked,” our email address.

Yahoo!^®

To ensure that our email is delivered to your Yahoo Inbox (not the Bulk Mail folder, you can instruct Yahoo to filter it to your Inbox. Here’s how:

Open your Yahoo mailbox.
Click Mail Options.
Click Filters.
Next, click Add Filter.
In the top row, labeled “sender,” make sure “contains” is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address in the “From” line of our most recent email.
At the bottom, where it says “Move to Folder,” select Inbox from the pull-down menu.
Click the Add Filter button again.